Refund policy

At Leather Glow, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be returned in its original packaging
  • Not be damaged due to misuse, improper handling, or negligence
  • Be accompanied by proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [7 days] of receiving the product.

Return requests made after this period may not be accepted.

To initiate a return, please contact us at [EMAIL ADDRESS] with your order details.

3. Refund Process and Timing

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, refunds will be processed within [5–10 business days].
  • Refunds will be issued through the original payment method (or via bank transfer for Cash on Delivery orders, if applicable).

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

4. Exchange Options

We offer exchanges only for:

  • Defective products
  • Damaged items
  • Incorrect items sent by us

If you would like to request an exchange, please contact us within the return timeframe. Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within [48 hours] of delivery.
  • Provide clear photos or videos showing the issue.

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Used or partially used products
  • Items damaged due to customer misuse
  • Clearance or final sale items (if applicable)
  • Products returned without original packaging

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
  • In approved cases of defective or incorrect products, Leather Glow will cover the return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

8. Contact Us

For any return or refund inquiries, please contact:

Leather Glow